Requesting a fees refund or credit for extraordinary circumstances

AUT wants to ensure you have access to all the support you need during study.

Before considering a withdrawal, we strongly advise you to contact the Student Hub, so they can discuss these support measures. They can also provide assistance on how to complete the ‘Fees Credit/Refund Application for Extraordinary Circumstances’ form.

Domestic students​​

The following section is from the ‘Prot​ocol for Paym​ent and Refund of Fees’:

5.5.5 Extraordinary withdrawal from course(s)/programme of study

• (i) Under some circumstances the provisions of 5.5.4 may be overridden.
• (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
• (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
Complete the Fee Credit/Refund Application for Extraordinary Circumstances form
• (iv) The amount of any credit/refund will be assessed and approved by the Extraordinary Refunds Committee.​

International students

The following section is from the ‘Prot​ocol for Paym​ent and Refund of Fees’:

5.6.10 Extraordinary circumstances

• (i) Pro-rata refunds for International students may be granted by the Extraordinary Refunds Committee (under certain circumstances).
• (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
• (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
• (iv) A Fee Credit/Refund Application for Extraordinary Circumstances Form must be completed, and supporting information must be provided.
• (v) Any such refunds shall be at the sole discretion of the University.
• (vi) The amount of any refund will be assessed by the Admission and Fees Manager or nominee and approved by the Extraordinary Refunds Committee.

​​​​Faculty contact details

Design and Cre​ative Technologies​

Business, Economics and Law

Health and Environmental Sciences

• All schools: Faculty of Health and Sciences Queries

​Culture and Society​ and Te Ara Poutama